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Reference number: SDM 7003

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Service Delivery Manager

If you’re an experienced team leader and you would like to join a global provider of smart, reliable and secure IT solutions, then you’ve come to the right place.

As the Service Delivery Manager, you have the overall responsibility of ensuring that team capabilities and the operational processes are adequate for the service provision, and the operational service levels are achieved in agreement with the customer requirements.

Job Role

Key Responsibilities:

  • To be owner of the service provided to the customer and its quality through the solution lifecycle.
  • Act as team leader of the customer dedicated technical team.
  • Detect and implement capability needs and process adjustments within the customer dedicated technical team.
  • To be owner of the service provided to the customer and its quality through the solution lifecycle.
  • Act as team leader of the customer dedicated technical team.
  • Detect and implement capability needs and process adjustments within the customer dedicated technical team.
  • Measure and report customer satisfaction and manage capabilities and resources to improve this satisfaction.
  • Know and Understand the Customer Vital Business Functions and how NTT service assets underpin these functions.
  • Make sure that customer business processes and end-to-end services are known and understood within the organisation during the solution lifecycle.
  • NTT MS Services Expert.
  • Interfacing with the customer at different organisation levels (from the management to the technical staff).
  • Early detection of capacity and availability risks in conjunction with the technical team.

Skills & Requirements

Skills:

  • ITIL based Service Management in a business to business service environment.
  • Experience in network management and support.
  • Experience in Hosting and Managed Service business.
  • Experience in Managed Application business.
  • Experience in managing key accounts.
  • Working in line with best practice in complex environments and within tight time constraints.
  • Ability to present to all level of clients internally and externally.
  • Ability to coordinate others and negotiate to achieve the desired results.
  • Management of effective and timely problem resolution.
  • Drive and energy to achieve desired results.
  • Problem-solving, process-oriented and customer-minded.

Technical skills: 

  • Five or more year’s industry experience on IT environment in terms of support and administration.
  • Desirable technology knowledge of:
    • ITSM tools (Service Now)
    • Monitoring (LogicMonitor, OP5, Nagios)
    • SAP Basis standard maintenance (ECC, BW, NetWeaver)
    • Cloud (AWS, Azure)
    • Database Administration (ORACLE, MS SQL, mysql)
    • Virtualization (VMWare, OVM)
    • OS Administration (Windows Server, RHEL, CentOS)
    • Backup Administration (Veeam, Commvault, Ansible)
    • Storage Administration (NetApp, EMC, HP 3PAR)
    • Networking (IPv4/v6, FWs, SWs, LBs, IPS, WAF)
    • Security (Qualys, Nessus, SIEM)

We reserve the right to carry out background security checks on all successful applicants.

Are you legally allowed to work in Spain?
Do you have a University Degree?

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